Selling your old gold can feel like a bit of a minefield, especially when it comes to choosing the right buyer. To help you understand the process, we’ve answered some of the questions we’re most often asked by customers looking to sell their gold for the first time.
How can I be sure I can trust you with my gold?
Postgoldforcash.com has been trading since 2009 and is one of the most established online gold buyers in the UK. We’ve helped thousands of satisfied customers sell their gold swiftly and safely, which is reflected in our top ratings on independent comparison sites such as Goldcomparison.co.uk and Compareandrecycle.co.uk.
Postgoldforcash.com is a trading division of 2 Kings Ltd: a UK company registered with Companies House (registration number 07970890) and VAT registered (1352048842).
Your items will be handled and assessed by our highly trained valuers under constant CCTV surveillance for your security, and we are insured against theft or loss.
If you have any problems, email us at info@postgoldforcash.com and one of our Directors will personally look into the matter.
Is it a good time to sell gold?
The current financial climate has made many people look at possible new ways to increase their personal income. Now is a good time to sell as prices are generally high, however it’s worth bearing in mind that market value fluctuates on a daily basis. Here at Postgoldforcash.com, you can send us your scrap gold safely for free and we’ll value it for you, giving you a fair offer which you can choose to decline if you are not happy with the price.
What are your terms and conditions?
You can view our terms and conditions here and we recommend taking the time to read them carefully.
Is there a minimum age for a customer?
Yes, you must be at least 18 when selling gold to Postgoldforcash.com.
How do I package my gold?
Please send your gold and any other items in the padded bag and Royal Mail Special Delivery envelope provided in our Postgoldforcash Pack along with your Priority Valuation Form.
Is it safe to post my gold?
Yes, it is. Using the Royal Mail Special Delivery service, we can guarantee the following:
- End-to-end tracking – Monitor your package's journey from your local Post Office right through to our premises.
- Next working day delivery – Over 99% of parcels arrive the next working day.
- Secure delivery – No 'safe place' deliveries; a signature will always be required.
- Full insurance protection – Your items are insured by Royal Mail for up to £750 against loss or damage in transit.
- Tamper-proof security – If your parcel shows any sign of tampering or damage, we refuse delivery so you can claim directly with Royal Mail
What if I think my items may be worth more than £750?
If you think your items may be worth more than £750, you can increase the insurance level to £1,000 or £2,500 at the Post Office counter. You will have to pay £3 - £10 for this extra insurance at the Post Office, but we will refund this when we buy your gold. If you think your items are worth more than £2,500, please send them in separate Royal Mail Special Delivery envelopes – simply call us on 01202 844 198 to request another Postgoldforcash Pack.
What happens if my items are lost?
In the unlikely event that your parcel is lost, we will submit and handle the claim with Royal Mail on your behalf. Should your parcel show any sign of tampering or damage, we will contact you immediately to establish if there are any items missing from your parcel. If any items are missing, we will submit and handle the insurance claim with Royal Mail on your behalf.
Where can I sell my gold?
If you’ve got gold that’s been sitting in a drawer gathering dust, Postgoldforcash.com is the best place to sell it. With an easy jewellery selling process and the best online price guaranteed, we are the number one online postal gold buyers in the UK. Here’s why you should consider selling jewellery to us:
- Fast and easy service - simply order a gold selling pack online, fill out your form when you receive it and send it back. We’ll make an offer, then you’ll get your money!
- Send jewellery to us for free - we provide you with a prepaid, fully insured Royal Mail envelope to send your gold item(s). If you are not happy with our offer, you are under no obligation to sell, and we will also return your items free of charge.
- Expert gold valuing - our valuers are very well experienced and can provide you with a free valuation to discover what your gold is worth.
- Best online price guaranteed - we guarantee to match or beat any other offer you may get online for your scrap jewellery and money can be in your bank in 48 hours!
Find out more about where to sell gold here.
I don't know what type of gold I have/ what about unhallmarked gold?
No problem. Simply fill in our Priority Valuation Form and we will do the rest. On receipt of your items, our expert valuers will use cutting edge technology to test your items and establish the gold grades. Unlike many of our competitors, we do NOT pay a lower rate for unhallmarked gold.
Does it matter if some of my items are broken or in poor condition?
No, we melt gold items down so their condition is usually not important.
What happens when you receive my gold?
When your package arrives, we follow a step-by-step process:
- We identify your unique customer reference number.
- Your package is then opened by our valuers who are recorded under close up CCTV surveillance, and its contents checked against the Priority Valuation Form you filled in.
- The valuers will separate different metals and grades of metals, acid testing where necessary and will weigh them in order to establish the total value of your items.
- You will then be contacted with an offer. If you accept the offer, we will agree with you which of our payment methods (as described below) you prefer.
- Should you decide not to accept our offer, your items will be returned to you at our cost. We are confident you will like our offer!
The above procedures are followed to protect all parties in the transaction. Should a discrepancy ever arise, we can then refer back to our CCTV footage.
Are your prices guaranteed?
Because gold prices change several times a day our offer is valid until 4.30pm on the day it is made. We are happy to offer again based on the daily price the next day.
What items do you buy?
We buy all grades of gold, silver or platinum as well as diamonds. Please note we do not buy gold plated, ‘rolled gold’ or ‘pinchback gold’ items as their gold content is too low to be recovered.
I don't know how heavy my scrap gold is/what happens if my gold weight does not agree with yours?
Precious metals are weighed in Troy ounces which equate to 31.1035 grams per Troy ounce.
Don't worry if your home scales aren't accurate enough - most kitchen scales are unsuitable for weighing gold. Checking against your Priority Valuation Form, our valuers will weigh your gold using electronic scales as approved by HM Weights and Measures Act 1985. We can notify you of the exact weight when making our offer, helping you to sell your gold efficiently.
How do I get paid and how quickly?
Selling gold for cash could not be easier with Postgoldforcash.com and we offer a wide selection of payment options. All payments are made Monday - Friday and no later than the working day after you accept our offer.
- Cash via Post Service: We can send you cash to anywhere in the UK via Royal Mail Special Delivery, an insured service by the Royal Mail. If you wish to use this service, we will charge you £9 postage fee to pay for this cash via Post Service and to cover our extra administration costs in handling cash. We will send you the cash in British Bank notes and £1 or £2 coins, with the amount rounded down to the nearest whole pound. The cash will be sent in a secure and insured envelope and will need to be signed for at your address. Over 99% of these will arrive the very next working day.
- Direct bank transfer to your account: We can pay straight into the account of your choice in the UK, with funds leaving our account the day after you agree to our offer. There is no charge for this service. We will send you a payment receipt confirming the money has been transferred.
- Cheque: We can send you a cheque by first class post the next working day after you have agreed to our offer - at no charge to you. We will send you a payment receipt along with the cheque to the same address to which we sent the FREE Postgoldforcash Pack.
Are your prices good compared to the rest of the market?
We regularly monitor the ‘Gold Fix’ (twice daily) and adjust our price accordingly to ensure that we offer a very competitive price alongside our fantastic service. Our aim is to build a sustainable long term business, largely based on our customers referring their friends and relatives to us - so providing a highly competitive price when you sell gold for cash is in our long term interests.
What do I get if I refer any customers to you?
If you refer a friend or family member and we buy over £50 worth of Gold from them we will then pay you BOTH £10. Please see the Customer Referral section in our Terms & Conditions for further details.
Are your testimonials from real people?
Yes. They are all customers who have sold items to us. All of our reviews are collected and verified by Trustpilot.
Can I change my mind once I've accepted your offer?
Once you accept our offer, your items may be sent immediately for melting, so it’s not possible to change your mind once you have agreed to sell.
We understand it’s a big decision, which is why we are happy for our offer to remain open until 5pm each working day in case you need time to think about it. You can always leave it until the next day, but we will then have to revise our offer based on the latest Gold Price which could have moved up or down. You will get the benefit if the price has been increased, but the offer will be lower if it has decreased.
What if you can't contact me?
If we are unable to contact you by telephone, we will try to reach you by post. If after 28 days we have still not been able to make you a verbal offer, we will pay you for your items. If you are not happy with the amount, you‘ll have 14 days to return the payment and we will return your items five days after receiving the payment.
I have lost my Postgoldforcash Pack but want to send items to you - how do I do it?
Please submit the simple contact form on the home page of this website and we will send you a new Postgoldforcash Pack. Alternatively, call us on 01202 844 198to order a new pack.
I need another Postgoldforcash Pack for a friend or relative - how do I get one?
Please call us on 01202 844 198 and we will send you a new Postgoldforcash Pack which includes YOUR customer reference number so we can pay you £10 as a thank you when your friend or relative becomes a new customer and sells us items for over £50.
What if I decide not to sell all the items I send in?
This is absolutely fine, we are happy to return any specific items and buy the other items you still wish to sell.
Do you charge any hidden fees?
Absolutely not. We include postage, insurance, packaging - and even extra insurance up to £2,500 if needed - at no extra cost. Our pricing is transparent, so you’ll see the full value of your gold without surprise deductions.
What happens to diamonds and gemstones?
We will make offers for substantial diamonds and gemstones in prime condition. However as we focus on the recycling of gold, platinum and silver, there is no payment for items which include small or bad conditioned stones. If you would like to keep diamonds or gemstones then we would advise you to remove these before sending them in to us.